Spearo Data Deletion Policy
Last Updated: July 19, 2026
This policy explains how to delete your account and personal data from the Spearo
family of apps published by Visivo, LLC — Spearo Tracker, Spearo Vision,
and Spearo Apnea. It complies with GDPR, CCPA, and Google Play's data deletion
requirements.
⚠️ Deletion is immediate and permanent
There is no recovery window. Once you confirm deletion, your account and its
data are erased and cannot be restored — not by you and not by our support
team. If you want to keep your records, export your data first (see below).
How to delete your account and data
Option 1 — In the app (fastest)
1. Open Settings → Legal & Account → Delete Account
2. Review the list of data that will be removed
3. Export your data first if you want to keep a copy (recommended)
4. Type DELETE to confirm
5. Confirm your identity when prompted (password, or re-signing in with Google or
Apple)
Your account and associated cloud data are deleted immediately.
Option 2 — By email (if you have already uninstalled the app)
If you no longer have the app installed, email info@visivoagency.com with the
subject "Data Deletion Request", sent from the email address registered to your
account, and tell us which app you used.
We will verify the request and complete the deletion within 30 days, usually
much sooner. We may need to confirm your identity before proceeding, to protect
your account from fraudulent deletion requests.
> Note on Sign in with Apple: if you signed in with Apple, your account may be
> stored under a private relay address (`…@privaterelay.appleid.com`) rather than
> your personal email. Please mention this so we can locate your account.
What is deleted
- Account and profile information (email address, display name, profile photo,
experience level, preferences)
- Dive logs — dates, times, durations, GPS coordinates, depths, conditions, notes
- Dive spots — names, coordinates, descriptions, ratings, photos
- Catch records — species, measurements, photos
- Breath-hold training history and custom training tables
- AI coaching analyses
- Photos you uploaded
- Cloud backups and cross-device sync data
- Smartwatch sync data
- Leaderboard entries
- Your Spearo Pro entitlement record
Deleting your account removes your data from all Spearo apps that share it.
What we must retain
Some records must be kept even after account deletion, for legal and
fraud-prevention reasons. None of it can be used to reconstruct your dive history.
| Data type | Duration | Reason |
|---|---|---|
| Purchase and transaction records | 7 years | Tax and financial compliance |
| Fraud-prevention data (hashed identifiers only) | 5 years | Abuse prevention |
| Aggregated, anonymized analytics | Indefinitely | Cannot identify you |
Deleting individual items
You do not have to delete your whole account. Within the app you can delete
individual dives, dive spots, catch records, photos, and training sessions at any
time, leaving the rest of your account intact.
Export your data before deleting
Go to Settings → Export My Data to download your data in CSV, PDF, or
JSON format. Do this before deleting — once deletion is confirmed, the data is
gone.
Important: deleting your account does not cancel your subscription
Subscriptions and purchases are managed by Google Play and the **Apple App
Store, not by us. Deleting your Spearo account does not** cancel an active
subscription or stop future billing. Cancel separately:
- Android: Play Store → profile icon → **Payments & subscriptions →
Subscriptions → select Spearo → Cancel subscription
- iPhone/iPad: Settings → tap your name → Subscriptions → select Spearo
→ Cancel subscription
If no Spearo entry appears in either list, you have no active subscription and will
not be billed.
Contact us
Email: info@visivoagency.com
Response time: within 48 hours (business days); deletion requests completed
within 30 days
Visivo, LLC
6501 Arlington Expressway, B105 #2026
Jacksonville, FL 32211
United States
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time