This policy explains how to delete your account and personal data from the Spearo family of apps published by Visivo, LLC — Spearo Tracker, Spearo Vision, and Spearo Apnea. It complies with GDPR, CCPA, and Google Play's data deletion requirements.
⚠️ Deletion is immediate and permanent
There is no recovery window. Once you confirm deletion, your account and its data are erased and cannot be restored — not by you and not by our support team. If you want to keep your records, export your data first (see below).
How to delete your account and data
Option 1 — In the app (fastest)
Open Settings → Legal & Account → Delete Account
Review the list of data that will be removed
Export your data first if you want to keep a copy (recommended)
Type DELETE to confirm
Confirm your identity when prompted (password, or re-signing in with Google or Apple)
Your account and associated cloud data are deleted immediately.
Option 2 — By email (if you have already uninstalled the app)
If you no longer have the app installed, email info@visivoagency.com with the subject "Data Deletion Request", sent from the email address registered to your account, and tell us which app you used.
We will verify the request and complete the deletion within 30 days, usually much sooner. We may need to confirm your identity before proceeding, to protect your account from fraudulent deletion requests.
Note on Sign in with Apple: if you signed in with Apple, your account may be stored under a private relay address (…@privaterelay.appleid.com) rather than your personal email. Please mention this so we can locate your account.
What is deleted
Account and profile information (email address, display name, profile photo, experience level, preferences)
Breath-hold training history and custom training tables
AI coaching analyses
Photos you uploaded
Cloud backups and cross-device sync data
Smartwatch sync data
Leaderboard entries
Your Spearo Pro entitlement record
Deleting your account removes your data from all Spearo apps that share it.
What we must retain
Some records must be kept even after account deletion, for legal and fraud-prevention reasons. None of it can be used to reconstruct your dive history.
Data type Duration Reason Purchase and transaction records 7 years Tax and financial compliance Fraud-prevention data (hashed identifiers only) 5 years Abuse prevention Aggregated, anonymized analytics Indefinitely Cannot identify you
Deleting individual items
You do not have to delete your whole account. Within the app you can delete individual dives, dive spots, catch records, photos, and training sessions at any time, leaving the rest of your account intact.
Export your data before deleting
Go to Settings → Export My Data to download your data in CSV, PDF, or JSON format. Do this before deleting — once deletion is confirmed, the data is gone.
Important: deleting your account does not cancel your subscription
Subscriptions and purchases are managed by Google Play and the Apple App Store, not by us. Deleting your Spearo account does not cancel an active subscription or stop future billing. Cancel separately:
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → select Spearo → Cancel subscription
iPhone/iPad:Settings → tap your name → Subscriptions → select Spearo → Cancel subscription
If no Spearo entry appears in either list, you have no active subscription and will not be billed.
Contact us
Email:info@visivoagency.com Response time: within 48 hours (business days); deletion requests completed within 30 days
Visivo, LLC 6501 Arlington Expressway, B105 #2026 Jacksonville, FL 32211 United States
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time